FAQs
What forms of paymend does Backyard Decor and More accept?
Is it safe to use my credit card when I order?
How is your product shipped?
Once an order has been placed, when will the product arrive?
Do you offer rush shipping?
How do I make changes to my order?
Can I purchase replacement parts and hardware from Backyard Decor and More?
Do you offer a warranty on your products?
What do I do if I want to return a product?
Do you sell to commercial clients?
What forms of paymend does Backyard Decor and More accept?At this time, we accept Visa, Mastercard, Discover and American Express. We also accept payments through Paypal as well. Please, no personal checks, money orders or cash payments.Back to Top |
Is it safe to use my credit card when I order?At Backyard Décor and More, we are committed to protecting your privacy. We use the information we collect to assist us in processing orders. Backyard Décor and More does not sell, trade, or rent your personal information to others. This information is for our private records only. We restrict access to your orders to those employees who need to know that information to provide products or services to you. Personal information is not available to any third party via our website or through other means. For more information, please see our "Privacy Policy" in the "More Info" tab.Back to Top |
How is your product shipped?All orders placed with Backyard Decor and More will be shipped via UPS using their standard ground service.Back to Top |
Once an order has been placed, when will the product arrive?Once we receive the order, we can generally ship it within one week. Then, depending on your geographical location, shipping may take anywhere from 2 to 10 business days. It is recommended that you allow up to 3 weeks to receive your purchase.Back to Top |
Do you offer rush shipping?It is possible for Backyard Decor and More to provide our customers with rush shippin on a case by case basis. Should you have any interest in this service, please contact our Customer Service Department and we will be happy to work with you to get you your product in the promptest manner possible. Please note that additional charges WILL apply.Back to Top |
How do I make changes to my order?If you find that you have made a mistake somewhere in your ordering process, please contact our Customer Service Department at 866-239-8195 as soon as possible. We will attempt to do everything in our power to correct the error. Please note that the sooner we are notified, the less likely it is that you will incur any additional costs associated with trying to correct the mistake.Back to Top |
Can I purchase replacement parts and hardware from Backyard Decor and More?We do have replacement parts and hardware available for select products. Please call our Customer Service Department at 866-239-8195 for availability and pricing.Back to Top |
Do you offer a warranty on your products?Our products are backed with a 60 day limited warranty against defects in workmanship and materials. In the unlikely event that your order is incorrect, missing parts, damaged or defective, please call us within 60 days and we will send you the correct product, replacement product, or replacement parts at no cost to you. Please see our "Warranty Policy" under the "More Info" tab for further details.Back to Top |
What do I do if I want to return a product?If you are not satisfied with your purchase, or need to return it for any reason, you can return or exchange the item within 60 days of receipt as long as the item is returned in new, unused and resalable condition, inside its original packaging. We have specific guidelines set in place to ensure a smooth return process. All products properly returned under this policy are eligible for a refund. Please see our "Return Policy" under the "More Info" tab for specific details.Back to Top |
Do you sell to commercial clients?We are continually striving to expand our customer base, which includes retailers. If you are interested in becoming a distributor of our products, please feel free to call our Customer Service Department at 866-239-8195 to request further information.Back to Top |
